Contact information

Contact Information & Customer Support

At Jorene Parfum, we value our customers and are always ready to assist you with any questions or concerns regarding your orders.

Contact Methods:

Support Hours:

  • Our team is available to respond to inquiries from Monday to Friday, 9:00 AM to 6:00 PM (PHT).

  • Messages received outside these hours will be answered on the next business day.

What We Can Assist With:

  • Product inquiries and descriptions

  • Order updates and tracking

  • Returns and refunds

  • Payment and COD support

Response Time:

  • We aim to respond to all inquiries within 24 hours during business days.

Please do not hesitate to contact us for any questions or support related to your purchase.